The local app
The local core has no subscription charge. There is nothing to cancel or refund for using it. Connect is planned and cannot be purchased from this site yet.
A past charge or subscription
Previous purchases remain governed by the terms agreed when purchased. This website redesign does not cancel a subscription or change your entitlement to a refund.
You may cancel an existing subscription in its account settings. If the option is unavailable, email support@focusbae.com. Cancellation stops future renewals and does not automatically refund the current billing period.
Existing refund terms
For earlier monthly Pro purchases, completed monthly billing cycles are generally not refunded except for billing errors or where required by law. Contact support within 14 days of the charge to request a review. Team or enterprise purchases follow the terms of their agreement. Applicable legal rights are not limited by this page.
Request a review
Email your account email, charge date, transaction reference if available, and a brief explanation. Never send a full payment-card number, password or authentication code. The existing response target for billing requests is 3–7 business days.
Future paid services
Before any new paid offer is available, its price, renewal terms, cancellation method and refund policy will be shown. Stopping a paid hosted service will not disable the free local workspace.